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Payment & Security
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RETURNS: Goods that are faulty or sent in error must be returned to Crash Records Limited, 35 The Headrow, Leeds, LS1 6PU within 7 working days of the item being received by the customer.
REFUND POLICY: (not for Ticket Sales as these are final and non-refundable) You can cancel/request a refund of your order within 14 days of receiving it by contacting us by email. Once you have cancelled the order, you must send the parcel back to us within 14 days. When we receive it, you will be refunded the price of the item(s) within 14 days. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We will refund the same means of payment as you used to make your purchase.
EXCHANGE POLICY: Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased. You can return an item that is unwanted for a refund but you will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.